Data protection (GDPR)
In short: You have the right to know what data we hold about you, to correct it or to ask for it to be erased. Write to us through the Contact page and we answer within one month.
Which law applies
We process personal data under Law no. 195/2024 on personal data protection of the Republic of Moldova. For visitors from the European Union, Regulation (EU) 2016/679 (GDPR) applies as well. The data controller is ANTRIM.
Your rights
- Access: to learn whether we process data about you and to receive a copy of it.
- Rectification: to ask for wrong or incomplete data to be corrected.
- Erasure: to ask for your data to be erased.
- Restriction: to ask us to keep the data without using it while a request of yours is being settled.
- Portability: to receive the data you gave us in a format that is easy to use.
- Objection: to object to processing based on our legitimate interest.
- Withdrawing consent: at any time, without affecting what we lawfully did before. You unsubscribe from e-mails with one click.
- Automated decisions: itineraries are automatically generated suggestions. They have no legal effect on you, and we take no decision about you by automated means alone.
How to exercise your rights
Write to us through the Contact page and tell us which right you want to exercise. To find the data, we need the e-mail address you used in an enquiry or when receiving an itinerary. If you never left us an address, we most likely cannot identify you in our data: the visit log holds no names, e-mail addresses or IP addresses.
We answer free of charge, within one month. If the request is complex, the period may be extended by up to two months, and you will be told.
What erasure means
We permanently delete the data that identifies you: your name, e-mail, phone and messages. We keep only aggregate numbers with no link to you, for example how many enquiries were sent in a month. If your enquiry has already reached a tour operator, you need to contact them about the copy they hold; on request, we tell you who it was sent to.
Transfers abroad
The platform is hosted in the European Union. The text you write in the chat and itinerary requests are sent to the providers of the artificial-intelligence models, who may process data outside the Republic of Moldova and the European Union. That is why we ask you not to write personal data in the chat.
Complaints
If you are not satisfied with our answer, you can turn to the National Centre for Personal Data Protection of the Republic of Moldova (CNPDCP). Visitors from the European Union can also turn to the data-protection authority of their own country.
More
What data we process, for what purpose and for how long is described in the Privacy policy. The conditions for using the platform are in the Terms and conditions.